Frequently Asked Questions
You can order as a guest if you create an account. However, creating an account allows for faster checkout and order tracking.
Orders can be modified or canceled within a short time after placing them. Contact our customer support as soon as possible to make any changes.
We accept various payment methods, including credit/debit cards, PayPal, and other online payment options. You can choose your preferred payment method during the checkout process.
Yes, we take security seriously. We use industry-standard encryption to protect your payment information, and we do not store your payment details on our servers.
You can track your order by logging into your account (if you have one) and accessing the order history. We'll also send you email updates as your order progresses through the fulfillment process.
To request a refund or exchange, please follow these steps: 1) Contact our customer support team within 30 days of the purchase. 2) Provide your order number and a detailed reason for the request. 3) Wait for our customer support team to assess your request and provide further instructions.
Eligible items for a refund or exchange must meet the following criteria: • They are in their original condition, unused, and in their original packaging. • The request is made within the specified timeframe.
If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you on the return process and offer a refund or replacement, as appropriate.
Shipping costs for returning the item for an exchange and sending the new item are usually the responsibility of the customer, unless the exchange is due to an error on our part.
If you change your mind about a refund or exchange request, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once a refund or exchange is processed, it may not be reversible.